Privacy Policy

Last updated: 18 March 2026

Introduction

This policy explains how Leaving The Nest handles personal information when you use the website and connected services.

What the app does

Leaving The Nest supports young people moving into adulthood with practical tools for planning life, education, and support pathways.

Information collected and stored

We may collect account details, contact submissions, preferences, support requests, and content you choose to store such as study information and progress notes.

Why data is processed (purposes and legal basis)

Data is processed to provide requested features, maintain account security, improve service quality, and meet legal obligations. Where required, consent or legitimate interests are used as the legal basis.

Authentication and account management

Authentication is used to protect account access and verify users for sensitive actions, including account deletion requests.

Chatbot and AI processing

AI-assisted features may process prompts and responses to generate support content. Sensitive information should only be shared when necessary and appropriate.

Notifications

Notifications may be used for account and product updates, support follow-ups, and service messages you opt in to receive.

Location and postcode use

Location or postcode details may be used to surface relevant local resources, services, and practical guidance.

Third-party providers and processors

Trusted providers may process data on our behalf for hosting, authentication, analytics, communications, and service delivery.

Documents and external links

The platform may store documents you upload and may link to external services. External sites operate under their own privacy policies.

Data retention

Information is retained only for as long as needed for service delivery, legal compliance, and legitimate business records, then securely deleted or anonymised.

International transfers

Where data is processed outside your region, appropriate safeguards are applied to protect personal information.

Security

We use technical and organisational security controls to reduce risk, including access control, encryption in transit, and monitoring.

Children and age-appropriateness

Leaving The Nest is designed with age-appropriate guidance in mind. Additional safeguards are used where younger users may access support content.

User rights and choices

You may request access, correction, deletion, restriction, or portability of personal information where rights apply.

Policy changes

This policy may be updated from time to time. Material updates will be reflected on this page with a revised date.

Contact details

For privacy questions or rights requests, use the Contact page and select the relevant account or privacy category.